Refund policy
Return & Refund Policy
Return Period
You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, the item must be:
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Unused and in the same condition you received it
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In the original packaging, with seals intact
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Accompanied by a receipt or proof of purchase
⚠️ Returns without prior approval will not be accepted.
How to Start a Return
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Contact us at sales@golfandgreens.eu
- Ship your return to:
Golf and Greens
77 Route d'Arlon
8311 Capellen
LUXEMBOURG
📦 Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged
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You received the wrong item
We will evaluate the issue and correct it as quickly as possible.
Exceptions / Non-Returnable Items
We do not accept returns for:
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Open or used items
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Custom products (e.g. special orders or personalized items)
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Sale items
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Gift cards
- Memberships + Softwares
If you’re unsure whether your item qualifies, please contact us before returning it.
Exchanges
If you need a different item:
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Return the original item
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Place a new order once your return is accepted
European Union – 14-Day Cooling Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days — for any reason and without justification.
To qualify:
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The item must be unused, in original condition and packaging
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You must provide proof of purchase
Return shipping is at your expense, except if the product is faulty or not as described.
Refunds
Once we receive and inspect your return, if approved, we will:
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Process your refund to the original payment method
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Issue it within 10 business days
⏱ Note: Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at sales@golfandgreens.eu.