FAQ — Frequently Asked Questions

Help centre
Everything you need to know

At Golf and Greens, we want every golfer to shop with complete confidence. Below you will find answers on products, installation, delivery, payment, returns and warranty. Still unsure after reading? Our team plans setups across Europe every week and will gladly look at yours.

Section one

⚙️ Product compatibility and installation

Are launch monitors compatible with third party simulation software?
Most launch monitors we carry, including SkyTrak, FlightScope, Garmin, Rapsodo, Foresight Sports and TrackMan, work with popular simulation software such as E6 Connect, GSPro and TGC 2019. Compatibility varies by model, so check the product page or contact us before purchasing to confirm the right combination for your setup.
What space do I need for a golf simulator setup?

As a general guideline, a typical golf simulator needs at least 3.5 m wide by 4.5 m deep by 2.7 m high. Exact requirements depend on the enclosure and the launch monitor you choose.

Height is the measurement that catches people out, because it depends on the golfer rather than the equipment. Take the height of the tallest player who will use the room and add one metre for the swing. Our 2.7 m guideline therefore suits a player of around 1.7 m, while a player of 1.9 m needs closer to 2.9 m of clear height.

Test it at home in one minute

Stand where you intend to hit, take your longest club, and make a slow full swing. If nothing touches the ceiling at the top of your backswing or on the follow through, the height works. Do it with a club you actually play, not a wedge.

Read our room size guide or book a free consultation to plan your space precisely.

Do I need professional installation for a golf simulator enclosure?
Most of our enclosures are designed for assembly at home and come with detailed instructions. For more complex setups we can guide you step by step by phone or video call. If you would rather have a professional installation, contact us and we will point you to the right resource.
Are your hitting mats compatible with all launch monitors?
Yes. Our hitting mats work with every launch monitor we sell. The key consideration is placement: some units sit behind the ball, such as the Garmin Approach R10 and the Rapsodo MLM2PRO, while others sit beside it, such as the Foresight GC3. This does not affect which mat you choose, but it does affect your layout. Get in touch and we will help you plan it.
Can I use a launch monitor outdoors as well as indoors?
Most launch monitors we carry are built for both indoor and outdoor use. The Garmin Approach R10, the Rapsodo MLM2PRO and the FlightScope Mevo Plus all work well outdoors. Check the product page for outdoor compatibility on a specific model.
Can I build a custom simulator package?
Yes. Use our simulator configurator to combine an enclosure, launch monitor, hitting mat, PC, projector and accessories in one order. Add three items or more and you save 100 euros on your package.
Section two

🚚 Shipping, delivery and customs

Do you ship across Europe?
Yes. We ship to all EU countries and beyond, including Norway, Switzerland and the United Kingdom. We are based in Luxembourg, which means no customs fees or import duties for customers inside the European Union. Full details are in our shipping policy.
How long does delivery take?
Most orders are delivered within 5 to 10 working days, with UPS Ground or DHL Ground. The estimate for each item is shown directly on its product page, and some products have longer lead times. ProTee simulators, for example, currently take several weeks because demand is exceptionally high. You receive a tracking number as soon as your order is dispatched.
Do you offer express shipping?
No. Every order ships on a ground service, which keeps costs down on the bulky items that make up most of our range.
Do you offer free shipping?

Free shipping across continental Europe applies to orders over 250 euros, on a selected range of eligible products. It is applied automatically at checkout when the conditions are met.

Larger items such as enclosures, impact screens and complete simulator packages ship at a calculated rate. You can see the exact amount in your cart before you reach checkout.

Are there customs fees for orders within the EU?
No customs fees apply inside the European Union. Displayed prices include VAT, and our VAT number is LU33404427. Customers outside the EU should check their local import regulations, as additional charges may apply.
Section three

💳 Payment, discounts and returns

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, PayPal, Bancontact, Apple Pay, Google Pay and Shop Pay. Every transaction is processed securely.

Alma is also available at checkout if you prefer to pay in instalments. Extended financing plans are coming soon.

Are you able to sell VAT free to businesses?
Yes. If you hold a valid EU VAT number, enter it directly in your cart and the tax exemption is applied automatically. For reseller enquiries or multi unit orders, write to sales@golfandgreens.eu and we will prepare a quote.
Can I get a discount on my first order?
Yes. Get 5 percent off your first order on a selected range of premium items. The discount is applied with your email address at the payment stage.
Do you offer gift cards?
Yes. Golf and Greens gift cards are available in our gift cards section and make a straightforward present for any golfer.
What is your return policy?
You have 14 days after receiving your item to request a return, provided it is unused and in its original packaging. Our refund policy covers eligibility, exceptions and the full process. To start a return, write to sales@golfandgreens.eu.
Section four

🧠 Support and warranty

What warranty do your products come with?
Warranty terms vary by brand and product, and each item is covered by its manufacturer's warranty. Check the product page for a specific model, or use our brands support page to reach the manufacturer directly.
Who do I contact if my product is faulty or damaged?
Contact us first at sales@golfandgreens.eu or call +352 20 60 88 60. We assess the issue and either handle it ourselves or connect you with the brand's support team.
Do you offer technical support for setup and installation?

Yes. Our team guides you through setup, calibration and software installation. Reach us by email, by phone, or book a free consultation for a dedicated session.

Quick questions and small adjustments are free of charge. For a full installation from start to finish, we offer a two hour remote setup service, delivered by phone or video call and adapted to your equipment, your space and your software.

Where can I find manuals and software downloads?
Manuals and software live on each brand's official website. Our brands support page lists direct links to every manufacturer's support portal. If you cannot find what you need, contact us and we will help.
Do you have a showroom?
We sell online across Europe and do not operate a showroom or a shop open to the public. Collection in Capellen, Luxembourg is possible exceptionally, by appointment only and after confirmation from our team. Please contact sales@golfandgreens.eu or +352 20 60 88 60 before travelling. We also plan your setup remotely by phone or video call and install full projects on site.

Still need a hand?

Tell us about your room and your game, and we will tell you what fits.

Book a free consultation Contact our team